今天刚建的圈子就让我发现了!

一个完善的IT企业必然具备项目开发和项目测试人员，这是做好项目的必备条件．
项目流程一般会分为几个阶段：　
1.Kick off   
Before project start, the project team and the market memebers will take part in a meeting which mainly focus on the topic that the projects main features&function,the object,the given time and so on.
2.Draft for Specification
We often call it as "SPEC", 产品说明书草稿，listed detail function&features for this project. This only for internal using purpose, not open to another non-relational people.
3.Prepare project Schedual
项目计划，usually point that how many stages will take in this project, allocate things for every stage, also assign the given time for every stage and so on.
4.Project Development
项目开发
5.Testing
测试
6.Sign off
项目结束
其实这些单词都是不太复杂的，相信大家都知道，我们也不必知道它具体意思，大致知道它代表什么就OK啦！
描述bug类似的单词有：
bug severity(bug 严重性）: showstopper, high, media, low
bug analyze(bug 分析）：Unavoidable, frequent, occasional, rare
                                      Disastrous, obstruction, disturbing 等等

具体啥意思，大家能猜到吧？

Robinson324，你太有才了！

记得以前做过英文网络客服，很有意思，哈哈
一开始认为英文交流很可怕，心想着我那么破的英语一发出去是会被别人笑话滴！ 开始上班的时候，俺就足足在公司看了人家的聊天纪录看了两个星期啊！ 外国客人上线了，就是不敢按那个“take chat"键，两星期后的第一次聊天，竟然在发第一句话后，心里直打哆嗦，    晚上回家睡觉都紧张的睡不着呢，OMG!
见笑啦！呵呵

现在在哪个国家混呀？偶是程序员，平时就是看着英文文档，不怎么跟老外打交道。

在那工作一年后，总结起来也无非就那几句常用的句子（当然，如果你想创新的话，用到的句子可就多了！） 于是俺就把那些常用的句子设成很多的快捷键（还是俺聪明吧，嘻嘻），很忙的时候（如同时与几十个人聊天的时候）就能用到啦!
额，　俺一个人一下说了这么多，不好意思啦，下次再说说俺认为比较经典的商务用语吧，全当自己回顾了下快忘了的那段生活！

呵呵，China ,只不过我们的公司总部在新加坡，所以上班我们必须用英语作为首要沟通语言啦，不过俺的英语水平还是不行啊，所以望多跟大家交流交流，有待提高啊！

你有英语环境，不错呀，我现在一家韩企，没有英语环境，没人说英语，真郁闷，想换家欧美企业，可是人家却要求英语好才行，而现在又没有英语环境，学起来慢，所以现在它们快成了死循环了，只能靠我的学习把这个死循环打开了。

其实也谈不上有很好的英语环境吧，我们工作大多数都是以书面语交流的，口语目前是俺的主攻难题，尤其体现在开会的时候， 我才意识到我那点水平，哎，有点伤心啊

你太棒了，我支持。。。

又见面了，好久没更新了，觉得很有必要再说点什么。
对了，上次说到在做英文客服的时候，自己总结出的一点小小感想，下定狠心写了出来，要支持哦！
Hello, how may i help you please?
客人必定要说啥啥的
如果你是网络客服的话，必然会根据他的定单来询问。这时候，就可以说：
OK,Thanks for your order（客气话）
Could i have your order number? (口气应该委婉点）
这时客人必然会说：My oder ID is xxx.
然后你就可以说：Thanks, please wait a moment, i will check for you.
查到定单后，需要核实客人身份的话，我们可以说：
Could you please tell me your account ID and your real name if you don't mind?......
客人告知后，应说：
Thanks for your coperation,并告知他拿货的方式等等。
最后就是一些祝福的话啦，例如：Have a good night, Best Wishes!......

大多必要的工作用语，还是很固定的，也不必要当心意外的情况发生，我们可以牵着客人鼻子走，如果他们要私聊其他的问题（我们听不懂的，：）），我们可以用委婉的方式拒绝，比如：I am sorry,here just is allowed to deal with bussiness, i hope you can understand. thanks!......

当然如果你想做好工作，就必须用更多的话去打动顾客，使顾客信服我们的公司一流，我们的服务一流，这可是真的要出色的英文做前提的哦

非常感谢Yaxin支持，我会继续努力的！

最近比较忙，终于挤出点时间来接着写,解释下bug severity and Tensity of impact对应项的具体含义，对Log bug时分析bug严重性是非常有用的哦
Bug severity:
Unaviodable
An area of the product that most users will come in contac with during an average user session.
Frequent
An area of the product that most users will come in contact with eventually,but may not be visited
during every user session.
Occasional
An area of the product that an average user may never find, but that deals with functions that a more
serious user may need to use on occasion.
Rare
An area of the product that will be found only when a certain set of steps is taken and not repeatable and traceable on every system.Most users will never find this,but critical failures are still of major interest

Intensity of impact
Disastrous
A crash, A problem so deep that it causes a xomputer to freeze, a program to cease all operations, or otherwise renders a computer useless until reboot.This area would include such problems as massive failure that could corrupt the operating system,or even lead to reinstallation of operating system.
Obstruction
Program may function as expected,but the users may be forced to use workarounds to gain complete
functionality, in other words, though nothing is lost,extra steps are necessary.
Disturbing
This is a problem that does not hinder functionality,but that may make a product look,sound or act in a
way that makes it less appealing to all user levels.